Improved agent support and experiences. Freshdesk: Suitable for small businesses looking for a budget-friendly contact center solution. Our automation-first customer experience solutions optimize our customers’ most critical customer service. Serving enterprise customers in over 100 countries, we partner. Our speed of innovation and global footprint ensures businesses everywhere can deliver better customer experiences. Zumiez: 15% improvement of SLAs. True co-browsing software for digital customer service. Proactive. Pricing. Prevent hallucinations and put guardrails on AI. Talkdesk. It’s also fully secure and compliant with HIPAA and. Learn how your business can text customers right from your computer using our desktop app. Secure ePHI for patients, payers, and providers. They do not offer much coverage for the Middle East, Asia, or the African continent. Only when the certifications are granted, apps are installable and ready to be published on the Talkdesk AppConnect™ marketplace, so they can be purchased. We believe modern customer service is the edge your business needs. Talkdesk is more affordable than many Aircall competitors, offers industry-leading AI analytics, and provides high-level security via Talkdesk Guardian with HIPAA compliance, 30+ security certifications, and advanced threat detection. The Talkdesk connector provides a better way for organizations to intelligently unlock the promise and potential of great customer experience with end-to-end cloud solutions. Security is one of the most critical aspects of any enterprise cloud contact center. The company's platform uses IVR, ACD, and skills-based routing technology that seamlessly integrates ITSM and CSM service desks, enabling businesses to. As the industry leader in security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to securely transition data and safeguard. This is [medical facility]. Talkdesk Identity Voice Authentication Compliance FAQ Last Updated May 05, 2023 10:34 In the Talkdesk Identity™ app, Voice authentication keeps you in compliance with consumer protection laws and other regulatory requirements. View All Features. Using Virtual Private Network (VPN) connections as a tactic to enable. Best Features. Fill out the form according to the instructions provided for each type, and press Continue when you’re done [5]. Talkdesk unveils a new era of automation and intelligence for CX transformation. It uses interactive voice response (IVR), automatic call distribution (ACD) and skills-based routing, callers are routed to the agent who is most qualified to meet the needs based on. Talkdesk provides a better way to trust with more than 30 security certifications (including. Solution: For an Account-level setting: Under Admin > Preferences > Login on Talkdesk Workspace, check if the toggle for “Activate Talkdesk Workspace as the default login experience” is active. READ STORY. It’s a comprehensive list of Talkdesk's key metrics and their definitions. Learn More. 2. To configure the Talkdesk Dialer™ app, follow these steps: Choose the plans and define the users who will have access to the app, and hit Next [1] . Proven to help companies have better conversations. Pros. As a result, Textline requires companies that use our platform to exchange marketing messages or HIPAA-protected information to use a double opt-in. Note : Only admins can install and manage the app. 1 - Read and analyze the following sections. 3. NICE CXone 3. September 19, 2023. Type of work that people are scheduled to do. Afrikaans (South Africa)***. 5 million from its investors. Type of work that people are scheduled to do. In addition, Administrators can create new case forms by adding or removing case fields in them, including custom. Deliver unmatched customer experience with Talkdesk customer support. These real-time metrics are obtained via HTTP SSE notifications available in Talkdesk Live (real-time live monitoring dashboard of a Talkdesk account activity). Partners & Affiliates. Talkdesk® is the cloud contact center for innovative enterprises. Our contact center solution provides a better way for businesses and customers to engage with one another. Cut agent training time by up to 50%. Call Logging. Designed to minimize disruption, Sycurio. , the global customer experience leader for customer-obsessed companies, today announced its integration with Epic EHR and the availability of Talkdesk CX Cloud in App Orchard, giving healthcare organizations a better way to provide patients with seamless, personalized service. We're Hiring! Sign up for a free 14-day trial today. . Award. Developer of cloud-based call center software designed to help growing businesses improve customer satisfaction while reducing costs. Enable agents to use a single solution for both voice communications and customer data. On Thursday, July 13th, 2023, we will release a new progressive rollout for Talkdesk Live™: Live Agents List: Now, digital contacts will be available with this widget. "Agent Assist is a game-changer for achieving our goals of reducing agent and customer effort while driving customer satisfaction. The Workspace Desktop App allows you to run Talkdesk Workspace™ locally on your desktop, separately from your web browser. All plans are Never Over Limits™ as they include a 30-day grace period once you start exceeding limits. When accessing a recording through the Talkdesk application or third-party Customer Relationship Management (CRM), Talkdesk will create a signed Uniform Resource Locator (URL) for the recording file. A modern cloud contact center platform. $89. Talkdesk Celebrates Financial Services Momentum, Powers Exceptional Customer Experiences for New Banking and Credit Union Customers. In the “Reporting: Live” section, select Monitor [5] under “Supervisor Actions”, to allow users to perform Live Monitoring. Please wait while we validate your privacy settings. Contact center AI that actually delivers ROI. Channels: Shows how many contacts, from each channel, the agent is working on. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications. It’s easy to start using SMS as a channel for customer service with Textline. Both founded in 2011, Talkdesk and Zoom Video Communications Inc. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. On Tuesday, October 25th, 2022, we will release Workspace Desktop App, version 1. Hong Kong: +852 30114974. Implement industry best practices for security, privacy, and business continuity. With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to safeguard customer information. Customers want to be able to trust the companies they do business with, and a recording that isn’t disclosed can make many people feel uneasy. Real-time AI recommendations during calls and chats, complements and syncs with data from Epic. As the first U. All of these applications are native on our open platform with a shared set of. Gain insight into Talkdesk’s product roadmap to plan for the future. Messaging cost and industry fees are not included. Cut agent training time by up to 50%. Talkdesk is a contact center as a service (CCaaS) software solution that allows businesses to answer customer queries in various channels, namely, phone, email, SMS, and social media. March 28, 2023 12:03. Talkdesk again leads G2 Spring 2021 with highest G2 Scores, more reports than any other CCaaS provider. Interaction Analytics “Today” option added to “When” Filter: Now you can select a new time interval on the transcription filters. Frictionless engagement for an enhanced customer experience. The Talkdesk technology is certified with SOC2 Type II regulations, and it’s GDPR compliant. On Thursday, June 29th, 2023, Talkdesk is releasing a new version of AI Trainer™: List of non-trainable components in. Some features currently available in CX Agent are not supported by Talkdesk Phone. Based on 107 Talkdesk reviews. Spain: 800 654 432. That’s because a breach of HIPAA can result in fines and reputational damage. View all native call center software integrations with CRM and Helpdesk. Talkdesk's goal is to support businesses everywhere to deliver better customer experiences through any channel, and drive higher customer satisfaction, cost. With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to safeguard customer [email protected] - When a call is initiated, either an inbound call or an outbound call, the Talkdesk client sends a connection request to the Talkdesk Global Communications Network to establish a WebRTC connection. Talkdesk is a leading cloud contact center AI platform for businesses of all sizes. Tap "Continue" to allow the app and website to share your information. app overview. Talkdesk Academy™ will help you stand out as an asset to any company. The key components of HIPAA are: Protected Health Information (PHI): This refers to any information about health status, provision of health care, or payment for. maintain HIPAA and other governmental compliance. Jan 6, 2021. Enhance human connection into end-user's engagement via live video chat, directly from Talkdesk. Mobile-ready to work from anywhere. Add business texting to your contact center. The impact of predictive dialers can be staggering. Pricing. Check the Studio arguments related to each field of the initial screen. The purpose of a gateway is to make the message content compatible for delivery over a mobile network. Understand how Talkdesk Customer Care consistently achieves high feedback scores by providing quick and efficient incident management and ticket resolutions delivered with empathy and transparency. Resources. In the App Launcher select Talkdesk. Talkdesk adheres to several compliances to ensure that businesses handle customer data properly, such as GDPR, HIPAA, and SOC 2. Although Talkdesk is a browser-based platform, we. For pricing, Five9 is highly flexible with month-to-month or. Enabling this functionality will only consume one and a field will be added to the case object. Learn more about Talkdesk contact center solutions by contact center type. With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to safeguard customer information. All of these applications are native on our. Talkdesk offers incoming call and outbound calling on-demand, custom, and automatic call recording alongside pause-resume. 3 - Prepare a document with the requested information on the Configuring a Talkdesk Integration section. November 09, 2023 09:10. Not all countries or states require caller consent to legally record a call. Permissions tab and select the. Empower your business to deliver CX excellence. Talkdesk provides artificial intelligence (AI) based cloud call center platform. Talkdesk CX Cloud unifies all the tools and applications that agents need to handle customer interactions within a. You might be picturing an open space with dozens of agents and phones ringing non-stop, but that is not necessarily how customer support works. A connected workspace gives staff a complete view of patient context from previous interactions with key patient information (eg, demographics, future appointments) for easy access. Implement your contact center in as little as 24 hours and without the help of IT. The Scott’s Company: 333% improvement in call AVHT. Evaluate customer interactions, fill out scorecards, and add time-stamped annotations for agents to review. The Explore API, a Talkdesk Explore™ solution, is an asynchronous API that allows extracting historical reports' data. Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality. As the first CCaaS. About us. Talkdesk Feedback: The SMS surveys will always be sent from a separate and unique US Talkdesk-owned phone number. Smith brings close to 30 years of operational experience holding executive leadership positions at high-growth SaaS companies and serving on the. Talkdesk is a call center software primarily focused on improving the overall customer experience with its Omnichannel Engagement Suite for voice calling, website chat, email, SMS, and social media. ). E911. Alerts / Escalation. With Talkdesk for Slack, you’ll be able to: 1. Talkdesk Quality Management helps you evaluate agent interactions, identify areas of. Administrator Access. Read More. Artificial intelligence enables these tools to comprehend. ManageEngine ServiceDesk Plus Cloud is now compliant with HIPAA standards. ) Talkdesk also offers two-factor. Talkdesk safeguards customer information by providing a solution backed by the industry’s most comprehensive set of security standards and certifications such as ISO27001, SOC2, SOC3 and PCI. Set up simple workflows to automate tasks. Click on the name of the specific role for which you want to add the Monitor permission. EMEA. video Digital Engagement Agent Administrator Supervisor Financial Services. SAN FRANCISCO – April 27, 2021 Talkdesk®, Inc . The SOC 2 Type II certification is the most. September 7, 2023. Regarding data freshness, the User Status Report used to have a data refresh of one hour. Transferring calls (Blind Transfers) Adding a guest (Conferences) Using the Consult option. 4. Uncover insights you wouldn’t have known to look for. Five9 vs Talkdesk: A Quick Overview. One of Talkdesk’s top features is its AppConnect tool, which contains 60 pre-built integrations (called “Connections. Enhance human connection into end-user's engagement via live video chat, directly from Talkdesk. Report a problem; Select the most appropriate option from the list and hit Send. Install. Talkdesk pairs expertise and best practices generated from hundreds of customer transformations to put your team on track for success. Cut agent training time by up to 50%. 93% (Based on 107 reviews) Auditing: Perform ad-hoc or ongoing IT audits at different levels of the company. Switch to another browser (e. The Talkdesk open and extensible platform quickly connects to other systems for a unified tech stack. Learn how Cognosante safeguards patient data and stays 100% HIPAA compliant using Talkdesk Hybrid Cloud. DOWNLOAD DATASHEET. Talkdesk has been a great phone platform for our customer support team. BUY NOW Talkdesk customers can take advantage of AVOXI’s global voice coverage and exceptional call quality without changing communications platforms. 2- Talkdesk. – HIPAA – PCI-DSS – OWASP – Cloud Security Alliance (CSA). Previously led AI at Directly: Automating customer service with AI-powered virtual agents; CEO of Sparked. 1. A connected workspace gives staff a complete view of patient context from previous interactions with key patient information (eg, demographics, future appointments) for easy access. Talkdesk Microsoft Teams Connector allows knowledge sharing in organizations and promotes teamwork between agents and SMEs to increase productivity and improve customer satisfaction through first-contact resolution. If multiple users are created under the same email (even if deactivated) the system may not sync to the correct Salesforce agent. Create a ticket using Talkdesk. Talkdesk Virtual Agent Voice, which uses speech recognition technology and conversational AI to provide automated voice responses to customer inquiries. Start texting now. share some incredible milestones having gone from disruptive start-ups to industry-leading companies. In the wake of COVID-19, providing patient-centered care and a more consumer-like patient experience is critical for HCOs. Talkdesk applies the most rigorous safeguards. Talkdesk sets the bar as first to achieve security certification for Business Continuity ManagementTalkdesk has tiered pricing plans, which start at $65 per agent monthly. With generative AI, it. 3 2022, Published 1:24 p. Not all countries or states require caller consent to legally record a call. Talkdesk adheres to several compliances to ensure that businesses handle customer data properly, such as GDPR, HIPAA, and SOC 2. Implement industry best practices for security, privacy, and business continuity. Our call quality is guaranteed by a Global Low Latency (GLL) architecture that optimizes call quality for all geographies, ensuring that each call travels the most direct route through regional nodes. Talkdesk Office ™ is a streamlined version of Talkdesk CX Cloud for non-agents who require a connection to your company’s Customer Experience and Contact Center areas. 2 - To get an access token using the Client Credentials grant type, make a POST request to /oauth/token. Talkdesk 2021 BIG Innovation Award. Thailand: 1800 011 013. CCaaS (Contact Center as a Service) connects customer. SAN FRANCISCO–June 15, 2021 – Talkdesk®, Inc . Multiple departments. Choosing the wrong text messaging platform in healthcare can be detrimental. The round, which came from Whale Rock Capital. Talkdesk Cases. We offer a variety of plans packed with features that help meet your security needs. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Business Incorporated:The Data Dictionary provides details about every data attribute and metric available in Talkdesk®, allowing one to determine data attribute and metric definition, their calculation if applicable, and details about where to find and how to use these resources. PCI certified to securely process payments. No installations for the end-user. Easily add a new communication channel. For dataTalkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Connect to other external systems already supported by Microsoft (within Power Apps and Power Automate) to be able to execute actions in Talkdesk like create an agent. Reach customers directly by sending surveys via SMS. Read the origin story of Talkdesk as told by Tiago Paiva, the Founder and CEO of. Force improves outcomes by streamlining and connecting physicians, care teams, and patients. Equip your teams with real-time customer information and tools to provide an excellent customer experience wherever they go. Read more. Custom. HIPAA mandates that covered entities (healthcare providers, health. What Makes Talkdesk Great. Talkdesk Features. No credit card required. Personalize the interface to make work easy. Important: Talkdesk will use the email to sync the agents; please ensure you have only one user per email. You can use Connections to autonomously configure a connection to third-party APIs and as well as the actions you want to execute, which can be used across. Airkit Studio. Leverage Talkdesk flexible cloud deployment solutions to store and process your data in a specifi. 1. Up to a month of data per request. Talkdesk has piqued the interest of a total of seventeen venture capital investors. 1. Talkdesk. Talkdesk Healthcare Experience Cloud™ is backed by a 100% uptime SLA and ensures end-to-end data encryption, HIPAA. Talkdesk® is a global cloud contact center leader for customer-obsessed companies. 1 - Out-of-the-box Integration - CRM/external app integrations that Talkdesk offers for you to configure (Zendesk, Zoho, Pipedrive, etc. Examples of specific event types include Calls, Emails, Break, Lunch, Meeting, and . Helpscout. . Initially reimagining the patient experience, the first. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Netherlands: 0800 023 4197. ” In case your head is spinning from the initialisms, let’s summarize by saying that Talkdesk complies to the strictest of security regulations. In addition, we provide board multifactor authentication and integration support, to mitigate security risks from inside or outside your organization. Your way. Real-time AI recommendations during calls and chats, complements and syncs with data from Epic. Features Included: HIPAA compliant SMS — Send and receive messages containing protected health information (PHI). The Desktop version supports all features of the browser version and also provides extra ones described below in this article. The following table shows the languages that Talkdesk AI-based applications support, indicated by an X. Talkdesk safeguards customer information by providing a solution backed by the industry’s most comprehensive set of security standards and certifications such as ISO27001, SOC2, SOC3 and PCI-DSS level 1. Creating an Action with Talkdesk Connections. By default, Talkdesk Cases provides a built-in case form that Agents can use directly. Unlike lower-tier plans from competitors, the Talkdesk Cloud Essentials plan integrates with both standard third-party platforms and industry-specific, enterprise-level business tools within its AppConnect marketplace. Supported Regions and Base URLs. Developed by VideoEngager. ET. No matter how big or small your business is, Ringblaze has the right cost-effective and rich experience solutions to give your team a peace of mind to stay in touch with customers at anytime and anywhere. HIPAA, and state-specific rules. Location of This Business. Talkdesk AI contact center software has several industry-leading features that empower CX leaders to reduce agent attrition, streamline operations, reduce costs, and generate more revenue: Agent Assist leverages AI and machine learning for real-time call transcriptions, contextualized quick answers, next-best action recommendations, and. As the largest round ever raised for a private company in the contact center industry, the funding is strong. As businesses worldwide navigate the pandemic and adapt to the “new normal”, Talkdesk ensures that all security measures are in place. Talkdesk may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter herein. 00/user per month. Secure ePHI for patients, payers, and providers. While president and COO of Duo Security, he helped secure a $2. A unique perk of Talkdesk is its ability to record screens as well as calls. Version 1. blog. Connect Talkdesk with 60+ business tool integrations to increase productivity. $ 65. Is safe and effective. Empower knowledgeable workers that are on the go with superior and secure call handling, including call controls, call history and user. Real-time AI recommendations during calls and chats, complements and syncs with data from Epic. . The company has even offered to pay for new passports for individuals who can prove that they are dealing with fraud due to the breach. Talkdesk Explore™ is a business intelligence tool that delivers easy-to-consume performance reports and dashboards to inform data-driven decisions. 4:26. Where Talkdesk really stands out is in the call quality, with high clarity and minimal latency, which also comes with a 100% uptime guarantee. Talkdesk offers a 401 (k), however, there's no company match and leadership is unwilling to consider. All Integrations. The downside is the larger-than-average price tag. This includes the following channels: You’ll have access to new fields. 200 Burnside Rd E, Victoria, BC V9A 1A3. 5. SAN FRANCISCO – Aug. 0 of Interaction Analytics. New, exciting SPIFF for channel partners! Talkdesk is excited to announce a Q2 promotion for channel partners! Effective May 1, 2023, partners can earn 2x, 4x, or 6x commissions on qualified opportunities through July 31, 2023! Eligible opportunities will qualify for a one-time payout based on the average MRR of Talkdesk core + Talkdesk. Except as expressly provided in any written license agreement from Talkdesk, the furnishing of this documentation does not give you any license to these patents, trademarks copyrights, or other. Where Talkdesk really stands out is in the call quality, with high clarity and minimal latency, which also comes with a 100% uptime guarantee. Select the Knowledge Source type you want to connect with Talkdesk[4]. The use case is typically for customers who use Zingtree in "self-help" mode, where the workflows are exposed directly to customers/partners to allow them to self-serve to the solution on their own. For more information, visit our Talkdesk Identity documentation. Please confirm within [X] hours, or it will be canceled. Supervisors can see it and the agent doesn’t see it at all. Discover new virtual functionality and state-of-the-art reporting and management that is not available with a traditional phone system. To start using Talkdesk for Service Cloud Voice, you should go to the App Launcher and search for the Talkdesk Contact Center Lightning App. Recordings are transferred directly to the customer’s S3 or Azure bucket for storage. The Talkdesk virtual call center software can handle both inbound and outbound calls, with a focus on fulfilling each center’s unique needs with integrations, low, no, and custom-code tools, and other functions. Upon discovering Talkdesk, Michael decided to give it a try. Creating an Automation with Talkdesk Connections. You can then use this information to identify the user and make authorized requests on their behalf to the external service. 12, 2021 – Talkdesk®, Inc . Talkdesk follows industry best practices for security, availability, processing integrity, and confidentiality. Talkdesk is a global cloud contact center leader for. To know more about sending and/or receiving attachments, as well as their formats and accepted sizes, please read this section. With more than 30 security certifications, including SOC2, SOC3 and PCI-DSS level 1, HIPAA and GDPR compliance, Talkdesk Enterprise Cloud Contact Center is backed by the industry’s most comprehensive set of security certifications and standards to ensure all security measures are in place to safeguard customer information. 2. Custom Reporting with Live & Explore. eGain Knowledge Hub guides agents on Talkdesk Cloud to fast, accurate answers and through. Talkdesk Regional Cloud. HIPAA and PCI-DSS “A major issue for enterprise customers is the siloed nature of legacy and first-generation cloud contact center systems. CX Cloud Essentials: $75. Tap on "Install" and open the app. Our mission. The Extend model integrates with the Teams client using the Teams client platform, Teams Graph APIs and Cloud Communications API in Microsoft Graph. 0. Five9 is also HIPAA compliant and keeps data secure according to ISO 27001/27002 standards. Up to 10 agents. Predictive dialers increase agent performance by removing the need for manual dialing and ensuring they only get live calls. Aircall: Best for companies wanting to extend their contact center’s functionalities. We want to end bad customer service by empowering enterprises with a modern AI-powered contact center platform to improve customer experiences, increase efficiency, and grow revenue. Customer Feedback Management (CFM) API - allows you to add feedback survey data to a Talkdesk instance. Textline is a business texting service that makes it easy to message customers from your computer, for fast, convenient, and personal customer service. SAN FRANCISCO–June 9, 2021 – Talkdesk®, Inc . , a global cloud contact center leader for customer-obsessed companies, today introduced Talkdesk Automation Designer™ and Talkdesk Workspace Designer™, the latest additions to the Talkdesk Builder suite of low-code and no-code customization tools that enable organizations to easily develop. customer story. The law doesn’t require businesses to use double opt-ins in all scenarios. Talkdesk offers an easy, affordable cloud contact center solution for small and mid. Talkdesk boasts 1,800 companies. An SMS gateway is an enabling technology that allows a software application or computer to send text messages to mobile phones. Contact center platforms already transcribe and record calls and chats live and can spot keywords that relate to articles in an organization’s knowledge base. Talkdesk for Service Cloud Voice improves productivity, reduces onboarding time, and streamlines data collection. Except as expressly provided in any written license agreement from Talkdesk, the furnishing of this documentation does not give you any license to these patents, trademarks copyrights, or other. Enable Auto Pop Up Functionality. Users of Talkdesk’s cloud call center software can now add business text messaging to their Talkdesk account with Textline's AppConnect app. Talkdesk was valued at $10 billion in mid-2021 after it secured $230 million in funding. Organizations handling protected health information need a HIPAA compliant help desk. Integrate your cloud contact center with CRM and Helpdesk platforms. 2 If Customer is subject to HIPAA, Customer and Talkdesk shall enter into a business associate agreement (the “BAA”) before Customer transfers any electronic personal health information (as defined by HIPAA) to Talkdesk, and such BAA shall be deemed to be incorporated into this Agreement by reference. Both UCaaS and CCaaS are cloud-based platforms that integrate communication tools, but they serve two different purposes. Years in Business: 14. Other features include the following: real-time activity dashboard for contact and customer management and tracking, including the customer database; answering machine detection; ACD; CRM tool integration; compliance management, including for HIPAA; customizable. ”)requirements regarding privacy incidents (aligned with GDPR, HIPAA and PCI). Account names can only contain lowercase alphanumeric characters and ‘-’ (hyphens). A better way to customize your contact center. /monthly. ). When accessing a recording through the Talkdesk application or third-party Customer Relationship Management (CRM), Talkdesk will create a signed Uniform Resource Locator (URL) for. Full Time Equivalent. Talkdesk.